SHIPPING POLICY
We will always ship to shipping address that provided by PayPal™ system only, except special notes from buyers. GAEA gladly accepts orders from outside Hong Kong. Please note that we DO NOT DELIVER to A.P.O. Box (USA), P.O. Boxes and hotels. Below is the summary of shipping rates per order:
For deliveries to United Kingdom, Germany, France
For deliveries to United States, Canada, Mexico
For deliveries to Australia, Indonesia, New Zealand
For deliveries to Japan
For deliveries to Taiwan and Southeast Asian Countries
[Note]
The Southeast Asian countries includes Singapore, Malaysia, Thailand
The Southeast Asian countries includes Singapore, Malaysia, Thailand
For deliveries to Hong Kong
[Note]
- Only for industrial and commercial areas or self-pick up at S.F.Stores or S.F.Express Service Centers.
- S.F. Store Locations: http://www.sf-express.com/hk/en/other_services/sf_station/sf_station_network/index.html
- S.F. Express Service Centers Locations: http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_service_center_address/
- Shipments delivered to Hong Kong's residential address will be subject to HKD 20 surcharge.
- Shipments delivered to Hong Kong's Remote Areas will be subject to HKD 30 surcharge.
- Payment method of the above service charges paid by receivers.
For deliveries to Mainland China
[Note]
** If your country is not listed please contact our customer service before placing your order.
** Choosing the FedEx option is strongly encouraged. You may track your order until it reaches you or your recipient's doorstep. Hong Kong Post are not insured and if loss or damage occurs GAEA can not be held responsible.
** We can only ship to one address per order. If the order contains items that require shipping to multiple locations, these items need to be placed as separate orders for each address.
** International orders may require charges such as customs, duties, VAT, etc, upon their arrival in the destination country, paid to your local carrier or government and not collected by GAEA.
- The above rates do not included Remote Area Surcharge, Residential Surcharge, Special Warehousing Service Charge and other special handling fees if applicable.
- Customers are liable for any duties and taxes that shipments may incur.
- If order returned to us due to customer refuse to pay tax or unable to proceed import trade declarations, customer will be responsible for the returned shipping fee, resend shipping fee and /or 15% re-stocking fee for order cancellation.
- Since China Customs imposed a tighter postal security measures, parcel may be selected for customs clearance randomly and therefore subject to a certain delay on delivery time.
** If your country is not listed please contact our customer service before placing your order.
** Choosing the FedEx option is strongly encouraged. You may track your order until it reaches you or your recipient's doorstep. Hong Kong Post are not insured and if loss or damage occurs GAEA can not be held responsible.
** We can only ship to one address per order. If the order contains items that require shipping to multiple locations, these items need to be placed as separate orders for each address.
** International orders may require charges such as customs, duties, VAT, etc, upon their arrival in the destination country, paid to your local carrier or government and not collected by GAEA.
Delivery time
Order will be proceeding by within 5 business day and dispatched on the following day while payment is verified. However, since order processing cut-off time at 4p.m. daily for logistic arrangement purposed, and therefore payment verified beyond cut-off time will be proceeded by next business day afterwards. Please note that GAEA business hours from Monday to Friday, 9am-6pm (HKT GMT +8 / excluding public holidays).
GAEA strive to provide efficiency and soonest delivery service to customer but while delivery time may vary from delivery country and shipping method selected, customs issues, logistic arrangements, weather and seasonal holiday (i.e. Christmas, Chinese New Year, Easter). GAEA has no control over and not able to responsible for any delays.
Since some of the Customs in the European countries (For instance, UK, France, Germany and Spain) may take a relatively long time for customs clearance and inspections up to 3-4 weeks.
If you have opted for international delivery, we will ship your order with our global couriers, FedEx. Orders can take up to 5 working days to deliver worldwide and your order may be held up at local customs. For an update on your delivery, please contact our Customer Care team who will be able to track your parcel and advise on an estimated delivery date.
Additional fees:
– Express post (commercial or industrial used) to be discussed.
GAEA strive to provide efficiency and soonest delivery service to customer but while delivery time may vary from delivery country and shipping method selected, customs issues, logistic arrangements, weather and seasonal holiday (i.e. Christmas, Chinese New Year, Easter). GAEA has no control over and not able to responsible for any delays.
Since some of the Customs in the European countries (For instance, UK, France, Germany and Spain) may take a relatively long time for customs clearance and inspections up to 3-4 weeks.
If you have opted for international delivery, we will ship your order with our global couriers, FedEx. Orders can take up to 5 working days to deliver worldwide and your order may be held up at local customs. For an update on your delivery, please contact our Customer Care team who will be able to track your parcel and advise on an estimated delivery date.
Additional fees:
– Express post (commercial or industrial used) to be discussed.
Return policy
GAEA does not offer refunds and exchanges. Please email us at [email protected] within 3 days of receipt of your purchase for any defective products. Requests made after this deadline will not be granted.
Since we do not support the return service, please read the product description when purchasing the products.
Customer satisfaction is important to us. It is essential you understand our online shopping policy before entering any transaction on this website.
Since we do not support the return service, please read the product description when purchasing the products.
Customer satisfaction is important to us. It is essential you understand our online shopping policy before entering any transaction on this website.